The Balance Between Perfection & Progress in Community Banking
In the community banking world, where trust and reliability are the cornerstones of every decision, it’s easy to get caught up in the pursuit of perfection. But as surprising as it may seem, perfection and mediocrity can both be hiding places—places where leaders avoid the real work of making decisions and moving forward.
The Trap of Average Work
When we deliver average work—whether a new product, service, or internal process—it’s easy to deflect responsibility. We might say, “We’re just following the rules,” or “This is how things have always been done.” In doing so, we blame the culture or the system rather than taking ownership of the outcomes.
The Paradox of Perfection
On the other hand, holding back on a project because it isn’t perfect can be just as detrimental. In the world of community banking, where every decision carries weight, it’s tempting to delay progress under the guise of continuous improvement. After all, who can fault us for wanting to refine every detail? But if we wait for perfection, we risk stagnation. In a rapidly changing financial landscape, delayed action can mean missed opportunities or lost competitive advantage.
The Importance of Delivering
In community banking, if a project doesn’t “deliver,” it doesn’t count. The work is to establish a standard—one that meets both regulatory requirements and the needs of the community—and then meet it. This standard isn’t about settling for less but defining what “good enough” looks like in advance and fulfilling that promise. Don’t deliver subpar work, but don’t be afraid to deliver when the work is solid, thoughtful, and ready to serve your customers.
Leadership and Accountability
As community bank CEOs, you are responsible for delivering. It’s about making informed decisions, taking calculated risks, and moving forward with confidence. This approach doesn’t just apply to products and services; it extends to leadership, team management, and community engagement. Your ability to balance perfection with progress will set your bank apart and ensure its long-term success.
Ultimately, the real work of leadership is about knowing when to push forward and refine. It’s about taking responsibility for the work that gets delivered and ensuring that it meets your set standards. In community banking, where trust is everything, finding that balance between perfection and progress isn’t just important—it’s essential.
I encourage all community bank CEOs to reflect on where they might be hiding—whether in the comfort of average work or in the endless pursuit of perfection. Your bank’s success depends on your ability to deliver when it’s good enough, lead confidently, and serve your community with excellence.
Need help balancing between perfection and progress? Contact us to learn more about how we can help!