Tolerating Mistakes
There are personal mistakes and process mistakes in business. A personal mistake might look like someone simply making the wrong decision or even navigating away from the processes set in place for success. A process mistake is simply a mistake where the person followed the intended process correctly, but the outcome wasn’t the desired result. Learning how to differentiate these mistakes will help you tackle them and move forward.
When leaders understand the difference, they can respond with intention rather than frustration. Personal mistakes often call for coaching, clearer expectations or skill development, while process mistakes signal a need to adjust the system itself.
Addressing each type appropriately prevents misdiagnosis, like blaming people for a flawed process or overhauling a workflow when the real issue is behavior. This discernment not only accelerates improvement but also builds trust, because employees see that accountability is fair and the goal is always collective progress rather than individual fault.
Contact me and be on the lookout for the next Notes for Growth!